System & Browser Requirements

Please use the following information as a guide for an optimal Online Banking experience.

System Requirements

Cookies: Both Session and Permanent cookies must be enabled.

JavaScript: Enabled

Minimum Screen Resolution: 1024 x 768 pixels

Adobe Acrobat Reader: Version 9.x or higher

Adobe Flash Player: Version 10 or higher

Online Banking Supported Browser Summary

(June 2015)

Tier 1 browsers are fully tested with all functionality. Tier 2 browsers are only tested with basic functionality.

  • Google Chrome: Supported, Tier 1
  • Mozilla Firefox: Supported, Tier 1
  • Safari
    • Safari 8: Supported, Tier 1
    • Safari 6 & 7: Unsupported
  • Internet Explorer
    • IE 11: Supported, Tier 1
    • IE 10: Unsupported
    • IE 9: Supported, Tier 2
    • IE 8: Supported, Tier 2

Note regarding Browser Settings

Our Online Banking products and features are designed to work with the default settings supplied by each browser. There are a few instances where the default settings supplied by a browser will cause issues with usability of Online Banking. For instance, by default, Safari blocks all third-party cookies. This setting will cause parts of Online Banking, including FinanceWorks, Bill Pay and other services, to function incorrectly. If you experience any issues accessing these parts of Online Banking using Safari, please verify your cookie settings by going to Safari > Preferences or by hitting (Command key plus the comma key) and looking at the Privacy tab. The option for Block cookies should be set to “Never.”

Please note not all browsers behave in the same way nor have the same default settings.

Note regarding Internet Explorer 10 and 11

Internet Explorer 11 is free and available to download for users of Internet Explorer 10. It is recommended by Microsoft and is considered the superior of the two. IE10 is not recommended for accessing Online Banking.

Click the links below for directions about setting cookies, checking settings, etc.:

Internet Explorer 8

Internet Explorer 9

Internet Explorer 11

Mozilla Firefox 4.0+

Mozilla Firefox 25

Google Chrome

Safari 6.0

Click the links below to view frequently asked questions about that topic.

If you still require assistance feel free to give us a call at (877) 818-DNCU (3628).